Handheld tablets let servers take orders and payments tableside. No more running back to a terminal. But they're not right for every operation. Here's how to decide.
The Real Benefits
15-20%
Faster table turns
10-15%
Higher check averages
30%+
Fewer order errors
When Handhelds Make Sense
- Full-service restaurants - Servers spend significant time walking to terminals
- Large floor plans - More steps saved = more time with guests
- High-volume service - Shaving seconds per table adds up fast
- Outdoor seating - No need for a fixed terminal on the patio
- Pay-at-table desire - Some guests prefer not handing over their card
When They Don't
- Bar-only operations - Guests at the bar expect to pay there anyway
- Small spaces - If the terminal is 10 feet away, a handheld adds complexity without much benefit
- Fast casual - Counter service doesn't need tableside ordering
- Low tech comfort - If your staff struggles with phones, tablets will be worse
The Upselling Advantage
With handhelds, orders fire immediately. Servers can suggest another round when glasses are low without walking away. That "another drink?" opportunity is worth money.
Implementation Tips
- Start with your strongest servers - Let them prove the concept
- Use cases, not pockets - Apron holsters keep tablets safe and accessible
- Charge nightly - Dead batteries kill the workflow
- Train on floor, not classroom - Practice with real tables, not role-play
- Keep backup terminals - Tech fails. Have a fallback plan.
Hardware Costs
Expect $300-600 per handheld for quality devices. Cheap consumer tablets break fast. Purpose-built restaurant handhelds are worth the investment.
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