After working with hundreds of bar and restaurant owners, I've noticed a pattern. There are three distinct types of owners, and your type determines how you build—or don't build—the systems that make your business successful.
Understanding which type you are isn't about labeling yourself. It's about recognizing your natural tendencies so you can leverage your strengths and address your blind spots.
Let's break down each type.
Type 1: The Idea Generator
"Why do I need systems? I can just come up with a new idea!"
The Idea Generator is creative, energetic, and always chasing the next big thing. New menu concepts, promotional ideas, expansion plans—they flow endlessly.
Strengths:
- Never runs out of fresh concepts
- Great at generating buzz and excitement
- Naturally innovative and adaptable
- Keeps the business from feeling stale
The Problem:
Ideas without execution are just dreams. The Idea Generator often has 10 initiatives half-started and none finished. They believe creativity can solve operational problems—but it can't.
Without systems, every new idea requires the owner's constant involvement. The business can't scale because everything depends on the owner's next brilliant thought.
Idea Generators often use creativity to avoid the harder work of building systems. "We'll figure it out" becomes the default operating procedure—until something breaks.
Type 2: The Hustler
"I'll just work harder and hire the right people."
The Hustler believes in grinding. They're the first to arrive and the last to leave. They think every problem can be solved with more effort—their effort, specifically.
Strengths:
- Incredible work ethic and stamina
- Leads by example
- Willing to do whatever it takes
- Staff respects their commitment
The Problem:
The Hustler's approach doesn't scale. There are only so many hours in a day. And hiring "the right people" without systems means those people have to be as talented and dedicated as the owner—which is rare and expensive.
When The Hustler takes a vacation (if they ever do), things fall apart. They've built a business that depends on their personal presence, not on reliable systems.
Restaurant owner burnout is real. Many Hustlers are working 70+ hour weeks but still just "surviving." The hustle works until it doesn't—usually around year 3-5.
Type 3: The Systems Builder
"Let's document this process and train the team."
The Systems Builder thinks differently. Instead of solving the same problem repeatedly, they ask: "How do I solve this once, document it, and make it repeatable?"
Strengths:
- Creates operations that work without them
- Can step away without everything falling apart
- Easier to train new staff
- Consistent results across shifts and locations
- Actually builds equity in the business
The Challenge:
Building systems takes time upfront. It's less exciting than generating ideas and less immediately gratifying than hustle. The Systems Builder has to resist the pull of "just doing it myself" in favor of the harder work of documentation and training.
Systems Builders are the ones who can open multiple locations, take real vacations, and eventually sell their business for a premium. They're building an asset, not just a job.
How to Evolve Your Approach
Here's the good news: these aren't permanent personality types. They're tendencies you can shift with intention.
If you're an Idea Generator:
- Pick ONE idea and see it through completely before starting the next
- For every new idea, ask "What system would make this work without me?"
- Partner with someone who's naturally systems-oriented
- Channel your creativity into designing better processes
If you're a Hustler:
- Track how much time you spend on tasks someone else could do
- Document what you do—even if it feels like it takes longer at first
- Force yourself to take a day off and see what breaks
- Hire for potential and train with systems, not just for existing talent
If you're already a Systems Builder:
- Keep refining and updating your systems
- Share your approach with other owners
- Look for opportunities to scale
- Don't let systems become rigid—stay open to improvement
Which Type Are You?
Be honest with yourself. When a problem comes up in your restaurant, what's your default response?
Idea Generator
"I've got an idea for how to fix this!"
Hustler
"I'll just work harder / find the right person."
Systems Builder
"Let's document this so it doesn't happen again."
Most owners are some combination—maybe you generate ideas but hustle to implement them, skipping the systems part. That's common. The goal is to recognize when you're falling into patterns that won't scale and consciously shift toward systems thinking.
The restaurants that thrive long-term are run by owners who've learned to build systems—regardless of which type they started as.
Ready to Build Better Systems?
Your POS is the foundation of your operational systems. Let's make sure it's set up right.
Schedule Free Consultation