"Why don't you sell more POS systems?" It's a question I get all the time. In an industry where most consultants brag about carrying 15, 20, even 30 different point-of-sale options, I deliberately keep my portfolio small. Here's why that's actually better for you.
The Problem with "Sell Everything" Consultants
Let me tell you about a conversation I had last week. A restaurant owner called me frustrated because their "POS consultant" had sold them a system that looked great in the demo but fell apart in real-world operations. When they called for help, the consultant barely remembered how the system worked.
Why? Because that consultant sells 25 different systems. There's no way anyone can be an expert on 25 complex software platforms. They're not consultants—they're order takers who match whatever you ask for with whatever earns them the biggest commission.
Each POS system has hundreds of features, settings, and integration options. To truly master one system takes years. Consultants claiming expertise in 20+ systems are spreading themselves so thin that they can't actually help you optimize anything.
5 Reasons I Keep My Portfolio Small
Deep Expertise, Not Surface Knowledge
When you focus on a few systems, you learn every hidden feature, every workaround, every optimization trick. I can walk into your bar and configure things that most support reps don't even know exist because I've done thousands of installations on the same systems.
Honest Recommendations
When you sell everything, there's always something to sell. When you only sell a few systems, you have to be honest about whether any of them actually fit. I turn away business regularly because none of my systems are right for that particular operation. That's integrity you can't buy.
Better Vendor Relationships
When I bring an issue to my vendors, they listen. I'm not just another random reseller—I'm a significant partner who knows their product inside and out. That means faster support, better pricing, and actual influence on product development for features my clients need.
Ongoing Support Quality
Six months after installation, when you call me with a question, I don't have to Google the answer. I know exactly what you're talking about because I'm working with that same system every day. Continuity matters.
Time Investment in Your Success
By not chasing every new POS that launches, I have more time to spend with existing clients. Training staff, optimizing menus, reviewing reports—the stuff that actually makes your business more profitable.
What This Means for You
When you work with me, you're getting more than a product recommendation. You're getting a partner who knows the system you're buying better than most people who work for the company that makes it.
Custom Configuration
Setups tailored to your specific operation, not generic templates
Staff Training
I train your team on advanced features most people never use
Faster Problem Resolution
Issues get fixed quickly because I already know the solution
Strategic Insights
Recommendations based on what I've seen work at similar venues
How I Choose Which Systems to Sell
Not every POS makes the cut. Here's what I look for:
| Criteria | Why It Matters |
|---|---|
| Bar & Restaurant Focus | I specialize in hospitality. Systems must be designed for this industry, not retail or general commerce. |
| Reliable Support | When something breaks at 11 PM on a Saturday, someone needs to answer the phone. |
| Transparent Pricing | No hidden fees, no gotcha clauses, no surprise rate increases after year one. |
| Proven Track Record | I need to see systems working well in real venues before I'll stake my reputation on them. |
| Feature Depth | Basic POS is easy. I look for systems that can grow with sophisticated operations. |
When a system meets all these criteria, I commit to learning it inside and out. When it doesn't, I don't care how big the commission checks are—I won't sell it.
Quality Over Quantity
At the end of the day, my business is built on reputation. Every installation I do is a reflection of my judgment and expertise. By keeping my portfolio focused, I can stand behind every recommendation with complete confidence.
Does this mean I'll sometimes tell you I'm not the right fit? Absolutely. If your needs align better with a system I don't carry, I'll tell you that—and probably point you in the right direction anyway.
You deserve a consultant who knows their products cold, not someone reading from a sales sheet. That level of expertise requires focus. And focus means saying no to a lot of systems so I can say yes to truly mastering a few.
When you choose to work with The Pulse POS, you're choosing depth over breadth. And in an industry where getting your POS wrong can cost you thousands in lost revenue and productivity, that expertise makes all the difference.
See What Focused Expertise Looks Like
Ready to work with someone who actually knows their products? Take our quick quiz to see if one of my systems is right for your business.